Terms of service

TERMS OF SERVICE
Last updated: 1 October 2026

OVERVIEW
This website is operated by GOURMEEST OÜ, registry code 16988321, VAT number EE102738885, Redise tn 8-15, Laagri alevik, Saue vald, Harju maakond, 76401, Estonia ("Gourmeest", "we", "us", "our"). Gourmeest offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including the additional terms, conditions and policies referenced herein and/or available by hyperlink, in particular our Refund Policy, Shipping Policy and Privacy Policy. These Terms apply to all users of the site.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you may not use the website or place an order.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you.

SECTION 1 - ONLINE STORE TERMS
"Consumer" means a natural person acting for purposes outside their trade, business, craft or profession. "Business Customer" means any person acting for purposes relating to their trade, business, craft or profession.
By placing an order, you confirm that you are at least 18 years old and have full legal capacity to enter into a binding contract.
You may not use our products or the Service for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws applicable to you.
You must not transmit any worms, viruses or any code of a destructive nature.
We may suspend or terminate your access to the Service in the event of a material breach of these Terms.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse to accept an order or provide the Service to anyone, provided that this does not result in unlawful discrimination.
You understand that your content (not including payment card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service, or any content on the website, without our express written permission.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
General content on this site, such as articles, recipes and other non-product information, is provided for general information only. We take reasonable care to keep it accurate, but we do not guarantee that it is complete or current.
This site may contain historical information, which is not necessarily current and is provided for reference only. We reserve the right to modify the contents of this site at any time.
Information about products is governed by Section 5 and Section 13.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. The price applicable to your order is the price displayed at the time you place the order.
We reserve the right to modify or discontinue the Service, or any part of it, at any time. Such changes do not affect orders already accepted by us.

SECTION 5 - PRODUCTS
Certain products may be available exclusively online through the website. Products may be available in limited quantities and are subject to return only in accordance with our Refund Policy.
We make every effort to display the colours and images of our products as accurately as possible. Product images are for illustration purposes, and the appearance of the actual product and its packaging may differ slightly, for example due to changes made by the manufacturer or the settings of your screen.
We reserve the right to limit the sale of our products to any person, geographic region or jurisdiction, and to limit the quantities of any products we offer. We may discontinue any product at any time.

Free Gift with Purchase:
If your order qualifies for a free gift (for example, orders totalling €75 or more), you must manually click the "Add" button in the cart to include the free gift. The gift is not added to your order automatically, and if the "Add" button is not clicked, the free gift will not be included. Please review your cart and make sure the gift has been added before completing your purchase. Free gifts are subject to availability and to the conditions set out in our Refund Policy.

SECTION 6 - ORDERS, BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card and/or orders that use the same billing and/or shipping address. We reserve the right to limit or refuse orders that, in our reasonable judgment, appear to be placed by dealers, resellers or distributors, or that show signs of fraud or abuse of our policies.
If we cancel or change an order, we will notify you using the email address and/or phone number provided at the time of the order, and we will refund any amount paid for the cancelled part of the order without undue delay.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. Such tools are provided "as is" and "as available", and we are not responsible for them. Any use of optional third-party tools is at your own discretion, and you should make sure that you are familiar with and approve of the terms on which they are provided by the relevant third-party provider.
We may also, in the future, offer new services and/or features through the website. Such new features and/or services shall also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS
Certain content available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of such websites, and we are not liable for any transactions you make in connection with them. Please review the third party's policies carefully before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us reviews, creative ideas, suggestions, proposals or other materials, whether at our request or not (collectively, "comments"), you grant us a free, non-exclusive, worldwide right to edit, copy, publish, distribute, translate and otherwise use these comments in any medium. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights, and that they will not contain unlawful, abusive or obscene material or any malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any such errors, inaccuracies or omissions and to change or update information at any time.
If a product is listed at an obviously incorrect price due to a manifest error, we may cancel the order, even after it has been placed, and refund any amount paid in full. We will inform you of the cancellation without undue delay.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, European or national regulations, rules or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information, including false claims under our Refund Policy; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 13 - PRODUCT INFORMATION, WARRANTIES AND LIMITATION OF LIABILITY
13.1 Statutory rights. Nothing in these Terms excludes or limits any rights you have as a Consumer under mandatory law, including your right of withdrawal and your rights in respect of goods that do not conform to the contract.
13.2 Product information and labels. Ingredients, allergens, nutritional values and storage instructions are provided by manufacturers and may change without notice to us. Before consuming any product, you must read the information on the product label. The information on the product label is authoritative for consumption. Customers with allergies, intolerances or dietary restrictions are responsible for checking the label before consumption.
13.3 Storage and use after delivery. Once the products have been delivered, the customer is responsible for their proper storage. We are not liable for any deterioration of products resulting from improper storage after delivery, consumption after the best-before or use-by date, or use contrary to the instructions on the label.
13.4 Availability and force majeure. We do not guarantee that the website will be available without interruption or errors, and we may suspend it temporarily for maintenance. We are not liable for delays or failure to perform caused by circumstances beyond our reasonable control, including carrier delays, strikes, natural events, extreme weather, epidemics, governmental measures and failures of third-party systems.
13.5 Limitation of liability. To the maximum extent permitted by law, our liability for damage caused by slight negligence is limited to damage that was foreseeable and typical at the time the contract was concluded, and shall not exceed the total amount paid for the order concerned. We shall not be liable for indirect or consequential losses, loss of profit, loss of revenue or loss of data caused by slight negligence.
13.6 Exceptions. The limitations in Section 13.5 do not apply to liability for death or personal injury, liability for damage caused intentionally or through gross negligence, liability under product liability legislation, or any other liability that cannot be excluded or limited under applicable law.
13.7 Business Customers. For Business Customers, our liability is excluded to the fullest extent permitted by law, except in cases of intent or gross negligence, and our total liability shall in no event exceed the amount paid for the order concerned. Business Customers must inspect the goods upon delivery and notify us in writing of any defects without undue delay and in any event within 7 days of delivery; otherwise, the goods shall be deemed accepted.

SECTION 14 - INDEMNIFICATION
You agree to compensate GOURMEEST OÜ, its directors, employees and agents for any damage, including reasonable legal costs, arising from third-party claims caused by your culpable breach of these Terms, your violation of any law or your violation of the rights of any third party. If you are a Consumer, this obligation applies only to the extent you are liable under applicable law.

SECTION 15 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement.
You may stop using our Service at any time. If you fail to comply with any material provision of these Terms, we may terminate your access to the Service or refuse future orders. You will remain liable for all amounts due up to and including the date of termination.

SECTION 17 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with the policies published on this website (including our Refund Policy, Shipping Policy and Privacy Policy), constitute the entire agreement between you and us regarding your use of the Service and supersede any prior agreements, communications and proposals.
These Terms are drafted in English. If a translation is provided, the English version shall prevail to the extent permitted by law.

SECTION 18 - GOVERNING LAW AND DISPUTE RESOLUTION
18.1 These Terms and any contract concluded through the Service are governed by the laws of the Republic of Estonia, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
18.2 If you are a Consumer, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country of your habitual residence.
18.3 Before taking any other action, please contact us at info@gourmeest.com so that we can try to resolve the matter amicably.
18.4 Consumers may refer a dispute to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) operating under the Consumer Protection and Technical Regulatory Authority (www.ttja.ee). Consumers residing in another EU member state may also contact the European Consumer Centre in their country of residence.
18.5 Disputes shall be settled by Harju County Court (Harju Maakohus), Estonia. This does not affect a Consumer's mandatory right to bring proceedings in the courts of their country of domicile.
18.6 For Business Customers, Harju County Court (Harju Maakohus), Estonia, shall have exclusive jurisdiction.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We may amend these Terms at any time by publishing the updated version on this page. Amendments apply only to orders placed after the updated version is published. Each order is governed by the version of the Terms in force at the time the order was placed.

SECTION 20 - CONTACT INFORMATION
Questions about these Terms should be sent to us at info@gourmeest.com.

GOURMEEST OÜ
Registry code: 16988321
VAT number: EE102738885
Registered address: Redise tn 8-15, Laagri alevik, Saue vald, Harju maakond, 76401, Estonia
Email: info@gourmeest.com
Phone: +372 5627 0191